Customer Service / Terms & Conditions

By completing payment with Freeboern Air Sports, LLC., I understand and acknowledge the Freeboern Air Sports policies. I accept these conditions, knowing that there will be no refunds and an exchange will only be available with management approval.



Shipping & Delivery


We use UPS for shipping. If in stock, orders are typically shipped within 24 hours. Orders placed before 12pm (PST) may be shipped the same day. However, your shipment may experience delays due to a product being out of stock. If this is the case, we will contact you either via email or telephone asap. If you do not wish to wait for your product, you may cancel your order.

Packages that are undeliverable or refused are subject to a 15-20% restocking fee and the shipping and handling costs will be deducted from your refund. In the event that an order is either undeliverable or refused, the shipping address of the order will be flagged in our system as invalid which will prevent future orders from being shipped to that address. Freeboern Air Sports is not responsible for items that may be damaged, or lost by the shipping company, or "carrier." All shipments are insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and Freeboern Air Sports that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. Freeboern Air Sports has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, Freeboern Air Sports will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.

Shipping and Handling in the US is free with us. No exceptions.



Privacy & Security


Since 2008, Freeboern Air Sports has developed a reputation of providing quality training, and excellent customer service. We understand your interest in the protection of your privacy. The only information we will collect about you is what you provide to us. Personal information may include information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. We DO NOT send, sell or otherwise distribute your personal information to any third party companies or organizations. Freeboern Air Sports does not rent, sell, or share personal information about you with other people or non affiliated companies. We do not use any personal information to solicit any of our products or services at any time. Freeboern Air Sports may set and access cookies on your computer. These cookies are used solely for your ability to purchase and access our website. We do not use cookies to gather information about your internet browsing history. We do not, and will never release ANY of your personal information to anyone. We do not, and will never sell or release your email address to anyone.

You must be 18 years of age or older to purchase any equipment through Freeboern Air Sports. Should we find any orders to be placed by those under the age of 18, we reserve the right to cancel the order and return all funds.

You can edit your Freeboern Air Sports account information, or request that it be deleted from our database at any time by contacting us.

Freeboern Air Sports may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site. If you have any questions or concerns, please do not hesitate to contact us.



Returns & Replacements


Non-Defective Products

Freeboern Air Sports reserves the right to refuse any return. Refunds for accepted returns will be credited after receipt and inspection of the returned item(s). Returned and Exchanged products are subject to a 15-20% Restocking Fee plus shipping & handling fees. Freeboern Air Sports must be contacted prior to shipping a returned product. The customer (purchaser) is responsible for all return shipping regardless of reason for return. We recommend placing insurance on return shipments. Freeboern Air Sports is not responsible for any lost or stolen return packages. DVDs and videos cannot be returned or exchanged. All returned merchandise must be in original carton with all manufacturers included accessories along with the manuals and instructions. Missing accessories will result in a charge of the actual replacement cost of those items. Merchandise initially shipped 'double-boxed' must be returned to us in like fashion. The order will be processed once we have received the defective equipment.

Defective Products

Defective or damaged products are excluded from the Restocking Fee upon inspection by Freeboern Air Sports. We reserve the right to refuse the return of a defective product after 30 days of purchase. The customer (purchaser) is responsible for all return shipping regardless of reason for return. We recommend placing insurance on return shipments. Freeboern Air Sports is not responsible for any lost or stolen return packages. Damaged or defective DVDs will be replaced with the same title only. Freeboern Air Sports must be contacted prior to shipping a defective product and a Return Authorization Number will be assigned to your returned product. All defective returns must be post marked within 5 business days of issue date of the Return Authorization Number. All returned merchandise must be in original carton with all manufacturers included accessories along with the manuals and instructions. Missing accessories will result in a charge of the actual replacement cost of those items. If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item. Merchandise initially shipped 'double-boxed' must be returned to Freeboern Air Sports in like fashion. The order will be processed once we have received the defective equipment.

Change/Cancel an Order

If you wish to change or cancel an order, please provide with the invoice number, product purchased, and the reason for changing or canceling the order. We reserve the right to refuse the change or cancellation of a product after 3 days of purchase. An order can only be changed or cancelled prior to the shipment of the product.

Properly returned defective merchandise will be replaced without a charge as long as all parts, accessories, and manuals are returned in proper fashion. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately.

If you have any questions, comments or concerns regarding the above terms and conditions, we would appreciate the heads up, please email us for quickest reply. Thank you for your business!

 

Freeboern Air Sports Team